Not cooling or heating
Controls, airflow, electrical components and refrigerant-related faults can produce similar symptoms. Diagnosis comes before replacing parts.
BREAKDOWNS & FAULT FINDING
Find the fault.
Understand the options.
Poor cooling, water leaks, unusual noise or an error code? We investigate the cause and explain what a repair would involve before you decide.
COMMON PROBLEMS
Tell us what the system is doing.
Water leaking indoors
Blocked drains, pump faults or other operating problems may be responsible. Photos and the timing of the leak are helpful.
Noise or error codes
Send the code exactly as displayed, the make and model, and a short description of when the problem happens.
REPAIR OR REPLACE
An explanation you can act on.
We consider the fault, system age, condition, parts availability and likely repair cost. If replacement makes more sense, we explain why and provide a separate quotation.
We work on major manufacturers, subject to access and parts availability. We cannot promise a same-day repair or parts availability before diagnosing the system.
YOUR QUESTIONS
A few useful answers.
Should I keep a leaking unit running?
Switch off a unit that is leaking water indoors and keep clear of any affected electrical equipment. Contact us with photos and the model details. Do not remove electrical covers.
What information helps you diagnose a fault?
The manufacturer, model label, displayed error code, installation age, symptoms and any recent changes. We may still need an on-site visit to confirm the cause.
Can you repair an older or unfamiliar brand?
We can assess many systems, but parts and technical support vary. We will explain any limitations and discuss replacement if a repair is not practical.
How much is a repair visit?
Contact us with the fault details and postcode. We confirm the visit charge and what it includes before booking; parts and further work are quoted separately.
LET’S GET STARTED
Send us the fault details.
Include a photo of the unit, the model label and any error code. We’ll explain the next step.