Privacy policy.

Who we are

ProAirUK Ltd, company number 15766526, operates this website and handles installation, servicing and repair enquiries. Contact us at contact@proairuk.co.uk or write to 58 High Street, Sandhurst, Berkshire, GU47 8DY about your information.

Information you provide

When you contact us or request a quotation, we may receive your name, contact details, postcode, property information, photographs and project requirements. If you become a customer, we also keep the information needed to organise work, issue invoices and support servicing or warranty enquiries. Please avoid including unnecessary personal information in photographs.

Why we use it

We use your information to respond, prepare quotations, arrange and deliver work, maintain relevant customer records and deal with queries or complaints. Depending on the activity, this is necessary to take steps towards or perform a contract, meet legal obligations, or pursue our legitimate interests in running and protecting the business and supporting customers. Where we rely on consent, you can withdraw it.

The quote tool and external services

Our online quotation tool is provided by Quotido. It loads when you choose to start an estimate. Information entered there is handled through that service and used for your ProAir enquiry. WhatsApp, Google, Facebook and Ideal4Finance operate their own services and privacy notices. Review the relevant notice before sharing information. Finance applications are completed with the broker or lender, not in this website’s payment illustration.

Who may receive information

Where needed for the job or administration, information may be shared with relevant engineers, contractors, manufacturers for warranty support, and providers of quotation, email, accounting and hosting services. Professional advisers or public authorities may receive information where required. Contact us if you need details of the providers or safeguards relevant to your enquiry.

Keeping information

We keep information for as long as needed for the enquiry, work, aftercare, warranty or applicable legal and accounting obligations. The appropriate period depends on the record and why it is held. Information needed for a dispute or a legal obligation may be kept longer. You can ask about the retention period for your particular records.

Security and international processing

We take reasonable steps to protect information and restrict access to people who need it. Some service providers may process data outside the UK. Applicable provider terms and lawful transfer safeguards govern that processing. Contact us for details relevant to the services used for your information.

Your choices and rights

Depending on the circumstances, you can request access, correction, erasure or restriction, object to certain processing, request portability, or withdraw consent. Contact contact@proairuk.co.uk to make a request. We may need to verify your identity. You can complain to the Information Commissioner’s Office at ico.org.uk. If we need particular information to prepare or fulfil a quotation, we will explain; without it we may be unable to provide the service.

Website calculations and updates

The on-page running-cost and finance illustrations calculate in your browser and do not make a credit decision. This notice may change as our website or services change. Last updated: 9 September 2026.